If you have spent time in repair shops, or even around them, you may have heard of the phrase ‘direct Repair Program’ or a ‘DRP.’What is a DRP, then?What does it mean when you send your car to a shop who participates in the direct repair program for repairs?Here are some answers to the most frequently asked questions by consumers about DRPs.
What Is a Direct Repair Program
A DRP program is one that auto insurance companies have.The program includes a list of approved body shops and repair facilities that adhere to a set standard or guidelines established by the insurance company.The insurance company will suggest that certain vehicles be repaired in these approved shops.
Does a DRP meet any standards?
To be eligible to participate in the direct repair program the insurance company will set standards for the repair shops.These standards usually include quick service and affordable repairs.Repair shops are required to follow a certain set of rules and insurance companies will pay for those repairs.
Why are DRPs necessary?
A DRP’s goal is to offer a fast and quality service while keeping costs down.
Must I use a DRP Shop?
No.This illegal practice is known as steering.Any repair shop can work on your car.DRP shops have both advantages and disadvantages.
Why should I repair my car at a DRP shop?
DRP shops often offer lifetime warranties on paint and workmanship.You should also know exactly what your insurance company is going to pay upfront.
What’s the difference between OEM and aftermarket parts?
OEM parts are made by the same factory or company that made the parts for your car when it was brand new.
Aftermarket parts are made by a company other than the original manufacturer.This is usually a company that produces only car parts to repair cars.
Both have advantages and disadvantages, depending on the cost, quality and safety of your vehicle.You may use OEM and aftermarket parts.
Insurance companies can’t force you to use a particular type of part for your vehicle. The choice is yours and your technician.If you do not ask what parts are used to fix your car, the insurance company could suggest the part.
